Tell us how we can make the product more useful to you.
Customer Grouping and Manually Sending Thank You Emails
Great software. Would definitely want to see more options to customize or group-up customers. We are a school so we have a mailing list that varies each session - some of the customers also come back for the next session, so an easier way to group that up instead of using the tags would be great. Some customers also join multiple classes per session so sometimes I have to manually check if they exist already or not. Would love to see more in terms of organizing customers. Additionally, I’d love to see an option to trigger a template send, especially for Thank You emails that weren’t sent out due to the option being off. Something like an override for missed template sends. Not sure how to word everything but hope you guys got it! We’re planning to use this for as long as possible so would love to see these changes happen. Great service already, thank you.
Personalize AI responses
It would be great if we could personalize the AI responses. Currently this is not really good and should get an update
Email customization
Hey again! Quick question about email customization: I offer different services (consulting, training, book sales) and the customer groups are separate. I can already customize the landing pages per group, which is great. Is it possible to also send different review request emails depending on the service? For example, one email template for consulting clients, a different one for book buyers, etc. If this isn't supported yet, would love to see it as a feature — matching email content to the service really helps response rates. Thanks!
Dynamic URL parameter support for custom fields
It would be amazing to be able to add dynamic URL parameter support for custom fields. For example, I created a custom field for "Ticket Number" which has an id="label-ticket-number" it would be cool if that supported URL parameters.
Add a POST endpoint to create a new project under an agency account?
Right now, when a new client signs up on our platform, we can automatically create their customer records and send review requests through your API — which works great. But the one manual step that breaks the automation is creating the MGR project itself. I still have to log into the console, create the project, grab the API key, and store it on our end. Something like: POST /beacon/projects { "name": "Client Business Name", "review_platforms": ["google", "facebook"], "daily_limit": 10, "monthly_limit": 100 } Returning the project ID and API key in the response would let us fully automate the client provisioning flow — from signup to first review request with zero manual steps.
Improve Duplicate Recognition
Sometimes Google users use a different email address or name on Google, and when they are redirected from More Good Reviews to Google to leave a review, the review recorded in More Good Reviews is not always flagged as a duplicate.
White Label Footer Links
After enabling the agency features, the footer links disappear. This is inconvenient because I personally use those links, like the Documentation link, which is now gone. Additionally, customers have no access to those links. Rather than remove them entirely, I’d propose that the links remain visible but point to branded versions of the pages. For example, if a customer clicks on the Documentation link, it would direct them to a branded version of your documentation. The branded version would exclude the pages that discuss agency features. You could also have settings for the footer links, so we can decide which ones we want to make visible and even selectively replace them with links to our own website. This would make sense for links like Terms of Service, Privacy, etc…
Vertical Dynamic Carousel
Please add a widget for a dynamic carousel that would scroll from top-to-bottom or bottom-to-top. This would be ideal for sidebars.
Responsive Dashboard / Backend
I'd like to request to make the backend dashboard mobile responsive so we can have the same level of easy access to all features on both mobile and desktop. I often try to respond to reviews while away from my computer, but the current interface is extremely difficult to navigate on a phone. Having a responsive backend would be a huge help for managing everything while on the go.
Ability to Mark Internal Review as Resolved/Responded
We can currently see which reviews have been responded to if on an external source (i.e. Google), but there doesn’t seem to be a checkbox or way to confirm that we have responded or resolved an Internal review. This would be to ensure the client has an “action list” of internal reviews to either respond to the customer to understand the issue for a lower score or simply mark the review as resolved. It would then clear out or work the same under the filtering for “Reviews without Replies.” Again, aiming for actionable insights or allowing a client to log in and see exactly what needs to be done, which reviews need to be responded to, etc.
Show external link from review
At the moment it is not possible to show photos the customer has uploaded in the Widgets. Until that is possible it would be great if we could display an external link where the fotos can be displayed. Either by displaying the link from “External links” (with the possibility to state what the link is showing in local language - for exampel “Read more and see pictures”) or simply be able to enter a clickable link in the review. Please see attached.
Add Faecbook and Yelp review responses to More Good Reviews
Having Google reviews is great, but this really needs automation for Facebook reviews, as well as Yelp
Agency - Pre-configured Plan Templates
Allow us to create plan templates to speed up client setup. Instead of manually setting limits for each new client, we'll pre-define our plans (Starter, Professional, Enterprise) once with all their settings. Then when creating a client project, just select the plan from a dropdown and all limits will auto-apply. we can still customize per client if needed.
Responsive view (mobile)
Hey, I hope you can update the UI design for mobile viewing when there's a background image. Right now, it doesn't look very professional. It would be great if it could be styled like a box with rounded corners.
Integrate with Text-Em-All
Since text-em-all has unlimited texting for $40 per month it would be amazing to be able to choose this carrier for our SMS messages!