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Tell us how we can make the product more useful to you.

Responsive Dashboard / Backend

I'd like to request to make the backend dashboard mobile responsive so we can have the same level of easy access to all features on both mobile and desktop. I often try to respond to reviews while away from my computer, but the current interface is extremely difficult to navigate on a phone. Having a responsive backend would be a huge help for managing everything while on the go.

Michael Pavuk 27 days ago

Ability to Mark Internal Review as Resolved/Responded

We can currently see which reviews have been responded to if on an external source (i.e. Google), but there doesn’t seem to be a checkbox or way to confirm that we have responded or resolved an Internal review. This would be to ensure the client has an “action list” of internal reviews to either respond to the customer to understand the issue for a lower score or simply mark the review as resolved. It would then clear out or work the same under the filtering for “Reviews without Replies.” Again, aiming for actionable insights or allowing a client to log in and see exactly what needs to be done, which reviews need to be responded to, etc.

Ben Golden About 2 months ago

Show external link from review

At the moment it is not possible to show photos the customer has uploaded in the Widgets. Until that is possible it would be great if we could display an external link where the fotos can be displayed. Either by displaying the link from “External links” (with the possibility to state what the link is showing in local language - for exampel “Read more and see pictures”) or simply be able to enter a clickable link in the review. Please see attached.

Henrik Lund Pedersen About 2 months ago

Agency - Pre-configured Plan Templates

Allow us to create plan templates to speed up client setup. Instead of manually setting limits for each new client, we'll pre-define our plans (Starter, Professional, Enterprise) once with all their settings. Then when creating a client project, just select the plan from a dropdown and all limits will auto-apply. we can still customize per client if needed.

NAG OC 2 months ago

1

"Merge" Feature for Internal Reviews + Incoming Google Reviews

We currently capture internal reviews prior to the user fully converting or leaving the Google review. Once they do leave a Google review, that comes in as a 2nd review (differentiated by source) and does tag the other as “duplicate.” This leaves two reviews within the system. If we had a feature to merge these I think it would result in cleaner and more accurate data or reporting (review counts, less “filtering out” scenarios, etc).

Ben Golden 3 months ago

Multi-Campaign setup/sequencing for A/B Testing and/or configurable triggers

Ability to create dual or parallel campaigns to: Allow for configurable triggers: Separate messaging for new subscription or customer scenarios vs existing or miscellaneous Parallel campaigns (or campaigns by location) to allow for A/B conversion testing between them - tied with the conversion tracking reporting

Ben Golden 4 months ago

Implement Conversion Rate Tracking

Ability to understand Conversion rate performance metrics: Overall conversion rate by project - simple metric card on Dashboard screen tracking overall conversion rate for the project based on number of initial requests (per customer not per message/reminder) vs feedback/reviews received to track performance Conversion rate by message sequence/step - additional graph or table on Analytics screen showing conversion by message or sequence/reminder step. This would show conversion performance by step and allow for messaging or copy testing to try and increase conversions on particular steps/reminder messages.

Ben Golden 4 months ago

iMessage integration

Hey, so I’ve been seeing a bit of stuff regarding sms marketing, but with iMessage with no A2P registration and the ability to rotate numbers, essentially maintaining a high send rate (depending on the numbers supplied) and a high open rate (blues trusting blues?). Is there any way we can get a similar integration? Or does the cost outweigh the benefit?

Chinedu Ezeofor 4 months ago

3