"Merge" Feature for Internal Reviews + Incoming Google Reviews
We currently capture internal reviews prior to the user fully converting or leaving the Google review. Once they do leave a Google review, that comes in as a 2nd review (differentiated by source) and does tag the other as “duplicate.” This leaves two reviews within the system. If we had a feature to merge these I think it would result in cleaner and more accurate data or reporting (review counts, less “filtering out” scenarios, etc).
Comments1
Ben Golden
Feb 25
2nd scenario - if we leave the current reviews as separate records (source = None and source = whatever platform), there is still a scenario where we can’t match on name if they user a different name online vs the customer record. A way to manually match these so that the conversion meta data associates to the Google review (like when they are automatically matched by MGR for same name scenarios) would be helpful to visual show MGR converted the review.