Changelog
Follow new updates and improvements to More Good Reviews.
June 17th 2024
HTML Signatures
You can generate and customize HTML signatures to copy and paste into your email client. There are 4 layouts to choose from, along with other customization options, like fonts and colors. Generate your signature, here.
Custom Form Fields
You can now add custom fields to your review forms. Currently, you can add text, paragraph, and URL fields to your forms, and the responses will show up on each review in a Custom Fields section. Image fields are coming soon. For each custom field, you can set a minimum and maximum character length, and also which rating the field will be visible on. For example, if you only wanted to ask for a specific piece of information when the review is negative, you can do that by setting the field to show only on a rating of 1 or 2. Try it out, here.
Two-Factor Authentication
We added a 2FA option that you can apply to your account to secure your data. You can scan the QR code with any authenticator app to add an additional layer of security to your account.
Duplicate Review Management
We added logic to flag the same reviews from different sources as duplicates, and then hide those reviews from widgets and showcases. You can also manually flag a review as a duplicate while editing a review in the console.
Agency Sender Settings
For agencies, you can now set the sender name, from address, and a reply-to address if you have connected a custom sending domain for your system emails.
Other Enhancements
You can now disable the link revealer button for negative reviews, but please use this with caution, as it can get your listing removed from third party review sites.
You can now add your own JavaScript tags to your agency portal, here.
You can now hide or show customer avatars on project showcases, here.
We made some adjustments to the way CNAMEs work. Each CNAME will require a TXT record to install an SSL certificate.
May 4th 2024
Auto-Tag Reviews with AI
We are continuing to experiment with AI in the context of managing reviews. Last month, we launched auto-tagging. This is a powerful feature you can use right now to automatically tag a review with the click of a button. Ultimately, the process can be automated without the need to click anything. Click on any of your reviews to try it yourself. The feature uses what we are calling Tag Rules. A tag rule consists of a positive and negative term, and if applicable, only one of those terms will be used to tag your review. You can even make your own set of tag rules that are specifically tailored to your business, here.
Review Moderation
You can now reply to reviews imported from Google My Business. Click on any of your reviews, and if the origin of the review is Google, you will see a reply section underneath the review text. Your reply will be posted directly to your Google listing and the customer will be notified. You can also edit your reply anytime.
Custom Sources
You can now add your own sources to each project. A source is a website where you collect reviews for your business, like TripAdvisor. Now you can add as many as you want. You can even define a color, select an icon, or upload your own icon. Your custom source can be used with links, filtering reviews, and displaying reviews on your showcase page and widgets.
Message Attribution
Going forward, we are tracking what template and channel (email or sms), if any, were used in collecting your review. This information will be displayed on the footer of the review modal, after clicking on a review on the reviews page.
DMARC Validator
You can now check if you have a DMARC record on your domain using the DMARC validator in the domain setup pages. Without a DMARC record on your root sending domain, your emails will likely fall into the spam folders of your customers. This validator exists purely to let you know whether this important record exists in your DNS records or not.
Other Enhancements
When creating a new project, you can create a new member at the same time.
You can create a more advanced email footer for your templates in settings.
Added a new setting on the review form for when to display 3rd party links. You can choose to display them after a review is typed in or keep them on the same page.
Updated the rating selection behavior on the review form. You can choose when to capture the review after a rating is selected: always, never, or only capture if a known customer selected the rating.
April 7th 2024
We made a bunch of improvements over the past few months I'm excited to share with you.
Google My Business integration
You can now connect a Google account and sync one more locations to the platform. Your reviews will be continuously imported for use in displaying in the showcase and widgets. The public reply feature is coming soon.
Schedules for review requests
You can now set the days and times you want your requests to go out in the project strategy. For example, you can turn off weekends and only send between normal business hours on weekdays.
Editable email templates for agencies
If you are an agency owner, you can now edit all the emails the system sends out to your clients, here.
Custom CSS for agencies
If you are an agency owner and you know some CSS, you can now edit the styles of the platform. This will allow you to alter the appearance if your customer portal and dashboard.
GDPR compliance
We added a cookie banner, cookie policy, consent preferences, and a DSAR (Data Subject Access Request) to the website to be fully compliant. An option for agencies to remove the banner is coming soon.
Dark mode
You can now switch to dark mode in the account section, here.
Other enhancements
You can throttle both emails and sms messages on a daily and monthly basis.
API endpoint and Zapier action to manually request a review from a customer.
Ability to assign a source, location, and tags in bulk via a CSV upload of reviews.
Ability to segment the showcase via query parameters. For example:
?tags=foo,bar&locations=store1,store2We changed our name from Saastic to More Good Reviews. 🎉
January 7th 2024
We had a busy December. Here's a list of all the features we just released:
You can now import reviews manually on the reviews page.
You can also now import reviews in bulk with a CSV file.
Support for anonymous reviews has been added. An anonymous review is one where a customer is not attached to it. For example, if a customer visits your review page, clicks a rating, and then leaves the page, we are now recording that as an anonymous review.
You can now delete reviews in bulk.
You can now customize the review wall widget using a variety of styles. We will bring this to the spotlight and other widgets in the future.
There is now a 3rd layout option for the review form: a reversed split screen.
The reviews are now copied to customers' clipboards if positive, so they can post it elsewhere. They will see a message on the success page that you can customize.
December 13th 2023
If you have more than 3 reviews, you can now see a summary of your reviews generated with AI on the Reviews page. This is the start of some more AI features we plan to introduce next year to help you make sense of your reviews and where you can improve.
December 10th 2023
You can now disable specific sections for members of a space or agency. This feature is particularly useful if you're running an agency with Saastic and you want to upsell features, like SMS, to your clients. It's also useful if you would like to give your clients a limited view, so as not to overwhelm them with features they may or may not be interested in.
To toggle sections, edit a member of a Space or a client of an Agency. You'll be able to toggle the sections they have access to in the modal. Owners of spaces must have all sections enabled.