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Show revealer label after native review submission only when positive (configurable)

Features

Review Gating: Currently it can be configured that an external review submission link (e.g. Google) is shown immediately when a user clicks e.g. 5 stars, omitting the native review form which is great.

However, when a user selects 1 start and writes a native review and then submits it, a button to close the window is shown to the user and right below a revealer link that reveals any defined external review links (e.g. Google).

As far as I can see it is not possible to prevent that revealer link to be shown for negative reviews. However we would like to hide any revealer links whenever a a user clicks e.g. less than 5 stars or less than 4 stars (configurable).

Is it understandable what I am trying to describe?

In other words: we would like to take away any revealer links for users who submitted a negative native rating or who submitted a native rating which is less than a configurable threshold.

Posted by Sebastian Schirmer ·
Status: Rejected4 comments

Comments4

  • Anonymous User

    •

    Apr 18, 2024

    I think if we view this as an opportunity to get feedback from a customer first and foremost, regardless of getting a review, then getting a review is simply icing on the cake.

    for example, i first get an internal request as a customer, i give feedback and go on about my day.

    Then, the system sends out public review request (a completely new and separate thing) out to those who had positive feedback — must be maybe manually started from the backend as a separate campaign. Could possibly be automated.

    Meaning, we ask all customers for feedback and then separately reach out with another campaign to those we saw positive feedback from.

    So this doesn’t happen all in one sitting, it’s happening on two separate occasions.

    FYI, I’m more interested in getting internal feedback, period — for internal changes needed to perfect our service.

  • garymgordon

    •

    Apr 15, 2024

    I would not recommend this. Google requires this so we are not negatively impacted for "Review Gating". So this should not be removed under any conditions. It's simply not recommended unless you want to face having an account be shut down completely by Google.

  • Scott Vayner

    Team•

    Apr 3, 2024

    I can add this option, but it will be against Google's terms (and very likely other review sites). There always needs to be an option to leave a public review - good or bad.

  • Sebastian Schirmer

    •

    Apr 2, 2024

    Well, that would most probably be a violation to i.e. Google guidelines as it would be clearly review gating...