When a customer leaves a positive score on the review page and customers prefer not to leave an external review, such as a Google review, or do not have a Google account, it would be helpful to offer the option to complete a form to provide private feedback to ensure you receive a review.
See Image below:

Completed
Features
6 months ago

Richard Merry
Get notified by email when there are changes.
Completed
Features
6 months ago

Richard Merry
Get notified by email when there are changes.