Custom Review Request Sequences (SMS + Email Integration)

It would be great to have the ability to create a custom multi-step request sequence using both SMS and email.

Example Workflow:

1. Step 1: Send the first review request by SMS (via our Twilio account).

2. Step 2: If no click on the SMS shortlink after 5 days, automatically send a follow-up email.

3. Step 3: If there’s still no engagement, send a final email X days later. (or even another SMS)

This kind of automation would help maximize review conversions and make the platform even more powerful.