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AI can be set to reply to reviews with no text

Features

Use AI to auto-reply to ratings/reviews with no text/image content, just a rating number.

This can clear up a lot of unanswered ratings that were left werer the user did not write or upload anything, they simply selected a rating number. This can speed up time going through low hanging fruit responses and take care of the bulk of the work.

We can either choose to still use AI for reviews left with text, or include that as well, in automated responses. But having the ability to filter out what it responds to can help.

Posted by Chinedu Ezeofor ·
2 comments

Comments2

  • Scott Vayner

    Team•

    Aug 20, 2025

    It does do this for Google reviews. You’re saying you want a setting to have the option of not replying to ratings without written reviews?

    • Chinedu Ezeofor

      •

      Sep 1, 2025

      No, I’d like the option to have Ai selectively respond to ratings with no text review.

      This can be a basic feature to clean up low hanging reviews that don’t require much in the way of engagement.


      So if someone just leaves a 5-star rating, etc, ai can respond with appreciation for the rating and wishes for them to come back again, but unique, (which you already mentioned you’ve improved and I’ve noted it) in that it won’t be blatantly obvious ai is responding to similar review cases.

      Did that make any sense?