September 6th, 2025
You can now highlight key phrases in customer reviews. Highlights will be visible on widgets and showcase pages to draw attention to the most important parts. To highlight text, simply click into a review from the Reviews page to edit it, select part of the written review, and click on the background color icon. There are several colors to choose from.
Added a new marquee widget that continuously animates a strip of reviews from right to left. You can edit how many slides you want to be visible at any time, as well as the duration of the animation.
Note: This widget uses a fixed height based on the tallest review. The same layout update now also applies to the Carousel widget.
You can now select the “inherit” option for the font family to use for your widgets, allowing the widget to inherit the font that is being using on the website it is embedded on.
For agencies using our white labeled software, you can now display a “Powered by” badge on your clients’ emails to customers, review pages, showcase pages, and widgets. This new feature is turned off by default, but can be enabled on each project by clicking on Actions > Manage Overrides (formerly Manage Limits), and scrolling to the bottom of the modal.
You can edit the label of the badge, as well as the URL it links out to by visiting your agency settings page.
AI replies are now more varied, reducing repetition and ensuring responses don’t repeat the same phrasing multiple times in a row.
You can also now choose to only reply to positive reviews when enabling the Automate Replies feature in the AI Assistant settings.
You can now choose the exact date and time to send review requests—whether from a customer profile, when adding a new customer, or when sending bulk requests from the Customers page.
You can now set the default review visibility to “show only positive reviews” in project settings. While widgets and showcase pages already hide negative reviews by default, this setting adds extra assurance that negative reviews will never be shown publicly.
We are now linking customers to a Google review if a customer record exists for the reviewer’s name. This allows the Google review to show up on a customer profile if their review was requested via the platform.
If you are presenting 3rd party links on your review pages, the feedback form used to appear above or below the links when the rating was positive. Now, the customer would need to click a button to provide direct feedback, as opposed to clicking on a 3rd party link.