December 23rd, 2025
You can now retry the full review request and reminder sequence after a wait period. Previously, you had one automated chance to request a review, with up to 3 spaced reminders. Now, if that didn’t result in a review, Retries let you continue asking in a way that avoids annoying the customer. Here’s how it works:
Select the number of times you want to retry the full request and reminder sequence. Choose between 0 and 2 attempts.
Set the number of days to wait (wait period) after the last sequence completes before sending a new one. You can choose between 14 and 90 days.
Turning Retries on retroactively applies a 90-day look back, making any customer who received a review request but didn’t leave a review in the past 90 days eligible for another request.
You can find Retries in Settings > Strategy > Retries. We have also broken down the strategy explanation into sections in the automation modal when enabling or disabling Automated Review Requests to make it easier to understand.
You can now add your own custom instructions for generating reviews and replies with AI in the AI Assistant settings. These instructions are appended to our own internal ruleset prior to making the request to OpenAI.
You can now add a customer address manually by editing their profile, via CSV upload, or with the REST API. You can also search your customers using the address fields, as well as by name, email address, phone number, company, and general query.
You can now download DNS records for both project and agency domain setups as a CSV file, making it easy to share with a web developer and add the entries to your domain registrar. You can find this option on the bottom of the Domain page in project and agency settings.
You can pre-fill form fields by adding query parameters to your review page URLs. You can do this for first_name, last_name, email, and phone. For example: “?first_name=Scott”. This is useful if you are using an external service to email your review requests to customers, and you have the ability to dynamically alter the links before sending.
You can now remove the List-Unsubscribe header in your review request emails. This header lets customers quickly unsubscribe via a native button in their email client. While it’s important for deliverability, compliance, and easy opt-outs, you now have the option to exclude it. You can find the setting in the Email section of your project settings.
Added Ukrainian (uk) as a language option. We now support 13 languages!
Reduced redundant link tags in review request emails to improve Primary inbox placement.
Added a Font Emphasis option, currently used in the Headline widget.
Added ability to manually add an external URL on reviews.