February 19th, 2026
You can now auto-tag your reviews with a simple instruction, for example, you can create a tag named “Difficult” with the instruction: Apply this tag to reviews that mention the product was difficult to use or understand.
That’s all there is to it! Once you save you tag, we will automatically apply it to any review that comes in for your project. No need to manually tag your reviews. And you can apply new or existing tags to reviews already in your project by checking off the box to automatically apply the tag to existing reviews.
Backfilling reviews with tags could take some time. All project admins are notified when the backfills are completed.
Note: We have deprecated the “Auto-Tags” feature in favor of this new approach. If you were using that feature, you will need to add/update your tags to use AI Auto-Tagging.
You can now use either a rating selector OR a button as the call-to-action in review requests and reminder emails. Switching to a button may improve deliverability, since there will be less links and HTML in your emails, but you won’t get the immediate feedback from the customer, since they will still need to select a rating once they are taken to your review page. To try this, go to Settings > Email, and scroll to “Call to Action”.
For reviews that cannot be publicly replied to, you can now set a status on the reply to indicate you have handled the feedback privately. This option is available in the Reply box when editing a review.
Added Finnish and Japanese languages, bringing the total number of languages we support to 15!
System alerts are now localized to the user’s language.
Added a location field to Slack and Discord alerts, letting you know which location the review was submitted for.
AI overviews on the Dashboard and Reviews page now change with the location selector, giving you summaries and trends per location, when toggled.
Updated the Customers page to show more details at a glance.